BAGLB MEX

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Refund and Returns Policy

‌Effective Date: October 20, 2026‌

Welcome to the official Refund and Returns Policy of BAGLB MEX, S. DE R.L. DE C.V. (referred to as “we”, “us” or “our” in this document), the operator of the e-commerce website www.baglbmex.com. This policy clearly outlines all terms and conditions governing product returns, replacement arrangements, and relevant post-sales processes for all kitchenware items you purchase through our platform, including our food bag clips, measuring spoons, peelers, silicone brushes and all other kitchen tools in our catalog. We have always prioritized transparent rules for all our 180,000+ happy customers across Mexico, and we explicitly emphasize at the very start of this policy that ‌we do not offer standalone pure refunds for any completed orders under almost all circumstances. All valid return scenarios will be processed with product replacement as the sole standard resolution, no partial or full monetary refund will be issued without exception unless under the extremely rare conditions explicitly specified later in this policy‌. All the terms below are designed to protect the legitimate rights of both our customers and our business, while aligning with our brand promise of providing practical, durable, high-quality and food-safe BPA-free kitchen tools for home cooks and local small catering businesses nationwide.

1. Basic Eligibility for Return Submission

To be qualified to submit a return request to our team, your application must meet all the following eligibility requirements, no exceptions will be made for applications that fail to satisfy these criteria:

  • Your return request must be submitted no later than 30 calendar days after you officially receive your ordered kitchenware items, as we have clearly stated on our website FAQ page. Any request submitted after the 30-day window will not be accepted for processing.
  • All items you intend to return must remain completely unopened, unused, in their original factory packaging, and free of any stains, scratches, damage or signs of human modification. If the product package seal is broken, or you have used the product even for a single trial, the item will no longer be eligible for return processing.
  • You must provide a valid order number, the original payment confirmation receipt, and clear photos or short videos of the unopened product and its intact original packaging when you submit your return request, to help our support team quickly verify your order information.
  • Customized specially ordered products that are not part of our regular 240+ stock SKUs, and clearance sale items marked as “final sale” on their product detail pages are not eligible for return at all under any circumstances.
  • All returned items must not have been damaged by improper operation, incorrect use, improper storage, man-made collision or accidents after they are delivered to you. We will conduct a full inspection of all returned items at our Mexico City warehouse before processing any follow-up resolution.

2. Explicit Rule: No Standalone Pure Refunds

We explicitly clarify that we do not support any “request for only refund without returning the product”, and we will not issue any partial or full monetary refunds for orders that have already been successfully delivered, except for the single extremely rare scenario where the product you receive is confirmed to be permanently out of stock globally and we are completely unable to provide you with a valid replacement that meets our product quality standards. For all other valid return cases that meet our eligibility criteria, our only standard processing solution is to arrange a brand-new equal or equivalent product replacement for you, rather than issuing a monetary refund.
We set this rule for the long-term benefit of all our customers: this policy allows us to keep our product prices at an affordable, competitive level by avoiding unnecessary operational losses caused by malicious false refund claims and return fraud, which in turn helps us maintain a steady supply of high-quality, food-safe kitchen tools at the original listed prices for all our users. We have been operating our business for more than 6 years, and this no pure refund policy has helped us maintain a 98.3% customer satisfaction rate among our large user base across Mexico.

3. Process for Return and Replacement

When you confirm that your return request meets all our eligibility requirements, you can follow the simple steps below to complete the whole process:

  1. First, send a formal return application email to our dedicated support mailbox at [email protected], with your order number, your full name, your delivery address, and the photos/videos of the unopened product attached in the email. Our customer support team will send you a response with our pre-paid return shipping label within 2 working days after we receive your application.
  2. Pack the product you intend to return securely in a shipping box, stick the pre-paid return label we provide on the outside of the package, and drop it off at the designated local courier service point we notify you of. You will not need to pay any extra return shipping fees in this process.
  3. After our warehouse team in Mexico City receives your returned package, we will conduct a strict quality inspection within 3 working days to confirm that the items fully meet our return eligibility standards.
  4. Once your return is verified to be valid, we will immediately arrange the shipment of your brand-new replacement product to your registered delivery address. The local delivery of the replacement product will normally take 2 to 5 working days to arrive at most cities across Mexico, which is consistent with the standard delivery timeline of our regular orders. We will send you a new tracking number for the replacement shipment via email once it is dispatched.

4. Special Scenario Processing

We have dedicated clear rules for several common special scenarios to ensure your rights are fully protected:

  • ‌Damaged or Defective Orders Upon Delivery‌: If you receive an order that arrives with obvious external package damage, or the inside product is confirmed to have manufacturing defects that do not meet our quality standards, please contact us immediately with photos of the damaged packaging and defective product. We will arrange a free brand new replacement for you quickly, and we do not require you to send back the original damaged defective item in this scenario, to save your extra time and shipping trouble. All of our regular kitchenware products come with a 12-month quality warranty, you can contact us for a free replacement if any confirmed manufacturing quality issue appears within 12 months after your purchase.
  • ‌Incorrect Item Shipped‌: If we accidentally ship the wrong product that does not match the item you ordered in your original order, please notify our support team within 7 days after you receive the package. We will arrange a free shipment of the correct product to you, and we will also provide a pre-paid shipping label for you to send back the wrong item you received.
  • ‌Orders That Failed Delivery or Were Returned to Our Warehouse‌: If your order cannot be successfully delivered due to the wrong shipping address you provided, or you failed to sign for the package after multiple delivery attempts by the courier, and the package is sent back to our warehouse, we can arrange a re-delivery of your order after you confirm your correct updated shipping address. You will only need to bear the extra re-shipping fee charged by our logistics partner, we will not issue a monetary refund for this order.

5. Contact Information

If you have any questions, concerns or requests related to this Refund and Returns Policy, you can reach out to our dedicated post-sales support team at any time through the following official channels:

  • Company Name: BAGLB MEX, S. DE R.L. DE C.V.
  • Official Website: www.baglbmex.com
  • Contact Email: [email protected]
  • Physical Office Address: Calle Emerson No. 243, Interior 6, Col. Polanco V Sección, Miguel Hidalgo, Ciudad de México, C.P. 11560, México
  • Contact Phone Number: +52 55 4424 2022

Our support team will respond to all your inquiries within 15 working days, and we are always committed to providing you with fair, fast and friendly post-sales service for all the practical kitchen tools you purchase from our store.