BAGLB MEX

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Privacy Policy

‌Effective Date: October 20, 2026‌

Welcome to the privacy policy of BAGLB MEX, S. DE R.L. DE C.V. (hereafter referred to as “we”, “us” or “our”). This policy applies to all personal information collected through our official e-commerce website www.baglbmex.com, and governs the collection, use, storage, disclosure and protection of your personal data when you browse, shop, create an account, contact our support team or interact with any services offered on our platform. As a kitchenware retailer founded in Mexico City, dedicated to providing practical, durable and thoughtfully designed kitchen tools for home cooks and small local catering businesses across Mexico, we take the privacy of every user and customer extremely seriously. This document is designed to clearly explain how we handle your personal information, what rights you hold over your data, and the strict measures we implement to keep your information secure, in full compliance with all applicable Mexican data protection regulations and global best practices for e-commerce privacy.

1. Information We Collect From You

We only collect necessary information that is directly relevant to providing you with a seamless, secure and satisfying shopping experience on our platform. The types of information we collect fall into the following categories:

1.1 Information You Provide Voluntarily

This refers to all data you actively submit to us when interacting with our website:

  • ‌Account Registration Data‌: When you create a “My Account” profile on our site, we collect your full name, email address, physical delivery address, contact phone number, and a secure hashed password that you set for your account. This data helps you save your shipping details, track your order history, manage your saved items, and avoid re-entering your information on future visits to our store.
  • ‌Checkout and Transaction Data‌: When you place an order for our products including food bag clips, measuring spoons, peelers, silicone brushes and other kitchenware, we collect your full billing address, payment method details (we do not store full credit card numbers on our own servers, all payment processing is handled through PCI DSS certified third-party payment providers), and order specific information such as the items you purchase, order value, and customization requests if applicable.
  • ‌Communication Data‌: When you contact us via our official email at [email protected], submit a contact form on our “Contact Us” page, or reach out to our customer support team with questions about products, orders, returns or warranties, we collect the content of your messages, your email address, any attached files you send us, and the phone number you provide if you request a callback.
  • ‌Survey and Feedback Data‌: Occasionally we may invite you to participate in optional customer satisfaction surveys, leave product reviews, or share feedback about your shopping experience with us. If you choose to participate, we collect the content of your responses, your name (if you choose to display it publicly with your review), and any additional information you voluntarily submit.
  • ‌Promotional Participation Data‌: If you sign up for our newsletter, enter a giveaway, participate in a promotional campaign, or redeem a discount code on our site, we collect your email address, preferred communication preferences, and the records of your participation in these activities.

1.2 Information Collected Automatically When You Use Our Website

When you visit www.baglbmex.com, we automatically collect certain technical information through cookies, web beacons and other similar tracking technologies to optimize our website performance and improve your browsing experience:

  • ‌Device and Technical Data‌: We collect information about the device you use to access our site, including your device model, operating system version, unique device identifier, internet browser type and version, IP address, and network connection type.
  • ‌Browsing Behavior Data‌: We collect anonymous data about your activity on our website, such as the pages you visit, the products you view, the time you spend on each page, your click paths, search terms you enter on our store, and the pages you navigate to when you leave our site.
  • ‌Cookies Data‌: Our website uses first-party cookies to remember your shopping cart contents, save your language and region preferences, keep you logged into your account during your session, and ensure the checkout process runs smoothly. We also use limited analytical cookies to understand how users interact with our site, so we can fix technical issues and improve our product display. You can adjust your browser settings to refuse cookies at any time, but please note that disabling cookies may prevent some core functions of our e-commerce site from working properly.

2. How We Use Your Personal Information

We only use your personal information for purposes that are directly related to operating our e-commerce platform, fulfilling our commitments to you as a customer, and improving our services. The specific use cases include:

  • ‌Order Fulfillment and Delivery‌: We use your name, shipping address, and contact phone number to process your purchased kitchen tools, arrange shipping through our trusted local logistics partners, and ensure your order is delivered to the correct location. As stated on our site, local delivery across most Mexican cities normally takes 2 to 5 working days, and your contact information allows our delivery team to reach you if there are any issues with your delivery.
  • ‌Payment Processing and Transaction Security‌: We use your billing information and transaction details to verify your payment, prevent fraudulent transactions, resolve payment disputes, and maintain accurate financial records for our business. All payment processing is handled through secure, certified third-party providers to ensure your financial data is fully protected.
  • ‌Customer Support and Post-Sales Service‌: We use your contact information to respond to your inquiries, process your return requests (as per our policy, you can return unopened unused kitchen tools within 30 days of purchase), arrange free replacements if you receive a damaged order, and honor the 12-month quality warranty that comes with most of our kitchenware products.
  • ‌Website Optimization and Personalization‌: We analyze your browsing behavior data to understand what types of kitchen tools our customers are most interested in, optimize our product display pages, fix technical bugs on our site, and create a more tailored browsing experience that showcases the products you are most likely to find useful.
  • ‌Product and Service Updates‌: We may send you important administrative emails related to your account, such as order confirmation notifications, shipping status updates, return policy changes, security alerts, or reminders about pending items left in your shopping cart. These messages are considered essential for the operation of our service, and you cannot opt out of receiving them as long as you hold an active account with us.
  • ‌Marketing Communications (With Your Explicit Consent)‌: If you have opted in to receive our newsletter or promotional updates, we will use your email address to send you information about new arrivals of our kitchen products, exclusive discount offers, best-selling item recommendations, and cooking tips that match your stated interests. You can unsubscribe from all marketing communications at any time by clicking the “unsubscribe” link at the bottom of any promotional email we send, or by sending us a message at our contact email.
  • ‌Legal Compliance and Safety‌: We may use or disclose your personal information if we are required to do so by law, or if we believe in good faith that such action is necessary to comply with a court order, government investigation, or legal proceeding. We may also share your data when it is necessary to protect the rights, property and personal safety of our company, our customers, our employees or the general public.

3. How We Share Your Personal Information

We never sell, rent or trade your personal information to any third parties for their own marketing purposes. We only share your data with trusted third parties under the following limited circumstances, all of which are strictly bound by data protection obligations that are at least as protective as the terms laid out in this privacy policy:

  • ‌Authorized Service Providers‌: We share necessary information with third-party vendors that we rely on to operate our e-commerce business, including PCI-compliant payment processors that handle your transaction data, logistics and shipping companies that deliver your orders to your address, cloud hosting providers that store our website and customer data on secure servers, and analytical service providers that help us understand website traffic patterns to optimize our platform. All of these service providers are only permitted to access your personal information to perform their specific functions for us, and they are not allowed to use or disclose your data for any other purposes.
  • ‌Business Transfer Scenarios‌: In the event that we undergo a merger, acquisition, asset sale, or full or partial transfer of our business operations, your personal information may be transferred as part of the business assets. We will provide you with advance notice before your personal data is transferred to the new entity and becomes subject to a different privacy policy.
  • ‌Legal and Safety Disclosures‌: As previously mentioned, we may disclose your personal information if we are legally obligated to do so, or if disclosure is necessary to prevent immediate physical harm, fraud, or illegal activity affecting our business or our customers.
  • ‌Public Reviews and Feedback‌: If you choose to post a product review or public feedback on our website, your name (if you opt to show it) and the content of your review will be visible to other visitors browsing our product pages. You can edit or delete your public review at any time by logging into your My Account profile.

4. Data Storage and Security Measures

We implement industry-leading physical, technical and administrative security measures to protect your personal information from unauthorized access, loss, alteration, disclosure or destruction.
All of your personal data is stored on encrypted, password-protected cloud servers that are located in secure data centers with 24/7 physical security, fire suppression systems, and regular security audits. All data transmitted between your browser and our website is protected by end-to-end TLS 1.3 encryption, which ensures that no third party can intercept or read your information during transmission. We do not store full sensitive payment details on our own local servers, all credit card and payment data is processed and stored exclusively by our certified payment partners that meet the strictest global payment security standards.
All of our employees who have access to customer personal information are required to complete regular data protection training, and are bound by strict confidentiality agreements. We limit access to your personal data only to the staff members who need that information to fulfill their job responsibilities related to processing your order or supporting your customer request. We also conduct regular internal security audits and vulnerability testing of our website systems to identify and address any potential security risks proactively.
We retain your personal information only for as long as it is necessary to fulfill the purposes for which we collected it, including for as long as your account remains active, to complete any orders you have placed, to honor our warranty obligations, to comply with our legal tax and accounting record keeping requirements, and to resolve any potential disputes. Once your data is no longer required for these purposes, we will securely anonymize or permanently delete it in compliance with applicable data protection laws.

5. Your Rights Over Your Personal Information

Under applicable Mexican data protection laws and global privacy standards, you hold full and enforceable rights over the personal information we hold about you. You may exercise any of the following rights at any time, free of charge, by contacting us at our official email [email protected]:

  1. ‌Right of Access‌: You can request a complete copy of all personal information we hold about you, including details about how we have used and shared your data since we collected it.
  2. ‌Right of Rectification‌: If you find that any of the personal information we hold about you is inaccurate, incomplete or outdated (such as your shipping address, phone number or email address), you can request that we correct and update that information immediately. You can also edit most of these details directly in the “My Account” section on our website at any time.
  3. ‌Right to Erasure‌: You can request that we permanently delete all of your personal information from our systems, under circumstances including when the data is no longer necessary for the original purposes we collected it for, when you withdraw your consent to the data processing, or when you believe we have been processing your data in violation of applicable laws. We will process your erasure request within 15 business days, except when we are legally required to retain certain records for tax, legal or regulatory compliance purposes.
  4. ‌Right to Restriction of Processing‌: You have the right to request that we suspend the processing of your personal information under scenarios such as when you contest the accuracy of your data, when you believe our processing is unlawful, or when we no longer need the data but you require us to retain it for legal claim purposes.
  5. ‌Right to Data Portability‌: You can request that we provide all the personal data you have submitted to us in a structured, machine-readable format, so that you can transfer this data to another service provider if you wish.
  6. ‌Right to Object‌: You can object to our processing of your personal information at any time, including opting out of our marketing communications as outlined earlier in this policy.
  7. ‌Right to Withdraw Consent‌: At any point where you have previously provided your explicit consent for us to process your personal data for specific purposes, you have the full right to withdraw that consent, and we will stop that specific processing activity immediately.

When you submit a rights request, we may first verify your identity by asking you to provide a few pieces of information associated with your account, to ensure that we are disclosing or modifying your data only to you and not to an unauthorized third party. We will respond to all valid privacy rights requests within 15 business days, in line with applicable legal requirements.

6. Privacy Practices for Minors

Our e-commerce website www.baglbmex.com is designed and intended for use by adults aged 18 years or older. We do not knowingly collect any personal information from children under the age of 18. If you are a parent or legal guardian, and you believe that your child has submitted personal information to us without your consent, please contact us immediately at [email protected]. We will promptly delete all such information from our servers as soon as we are notified.

7. Third-Party Links

Our website may occasionally contain links to external third-party websites, such as links to our payment processing partners, social media pages, or recipe blogs that we recommend for cooking inspiration. Please note that this privacy policy applies exclusively to the information collected on our own www.baglbmex.com platform. We do not exercise any control over the privacy practices, content or policies of these external third-party websites. We strongly encourage you to review the separate privacy policy of every site you visit after leaving our platform, before you submit any personal information to them. We take no responsibility or liability for the activities of these third-party sites.

8. Updates to This Privacy Policy

We may occasionally update and revise this privacy policy from time to time, to reflect changes in our business operations, new legal regulatory requirements, or updates to our service offerings. When we make material changes to this policy, we will update the “Effective Date” at the top of this document, and post a prominent notification on the homepage of our website to inform you of the upcoming changes before they take effect. We will also send an email notification to all users who have an active registered account with us, to ensure you have sufficient time to review the new policy terms. Your continued use of our website and purchase of our kitchen products after the revised privacy policy comes into effect will constitute your acknowledgement and acceptance of the updated terms.

9. Contact Information For All Privacy Inquiries

If you have any questions, concerns, or requests related to this privacy policy, or if you wish to exercise any of your data rights as outlined in this document, you can reach out to our dedicated data protection team through any of the following contact methods:

  • ‌Company Name‌: BAGLB MEX, S. DE R.L. DE C.V.
  • ‌Official Website‌: www.baglbmex.com
  • ‌Contact Email‌: [email protected]
  • ‌Physical Office Address‌: Calle Emerson No. 243, Interior 6, Col. Polanco V Sección, Miguel Hidalgo, Ciudad de México, C.P. 11560, México
  • ‌Contact Phone Number‌: +52 55 4424 2022

We are committed to resolving all of your privacy related concerns in a timely and transparent manner, and we will respond to your inquiry as soon as possible, no later than 15 business days after we receive your message. We have built our business on the trust of more than 180,000 happy customers across Mexico over our 6+ years of operation, and protecting your privacy is one of our top priorities as we continue to provide reliable, easy-to-use kitchen tools that make every home-cooked meal satisfying and stress-free.